18782100 Things to Do to Make a Better Sitehttp://philip.greenspun.com/wtr/100-thingsList of several (actually, eight) ways to make a more user-friendly site. Also has other reader comments on the same topic.Web UsabilityJul 31, 2008
Sites are getting better at using minimalist design, maintaining archives, and offering comprehensive services. However, these advances entail their own usability problems, as several prominent mistakes from 2003 show.
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